Book an Appointment @ ₹ 99
  1. 1. Introduction:

    These Terms & Conditions govern your use of the MakeFit digital healthcare platform (operated by LPFS MakeFit Health Pvt Ltd, New Delhi). By registering for or using MakeFit, you agree to comply with all terms herein. If you disagree, refrain from using MakeFit. MakeFit is not an emergency medical service - do not rely on it for urgent or life-threatening conditions. In a medical emergency, immediately seek in-person care teleconsultations via MakeFit are limited to first-aid, life-saving measures, counselling or referral guidance.

  2. 2. Scope of Services:

    MakeFit provides online medical consultations with qualified doctors over the internet. Services include video/audio consultations (conducted via Google Meet), chat-based advice, diagnoses, treatment suggestions, prescriptions, and referrals. We facilitate virtual appointments on Google Meet and manage your appointment scheduling. All services are provided by licensed physicians; MakeFit itself is only an intermediary platform. Users agree to use MakeFit only as intended – for personal health consultations and related assistance. The Platform enables users to consult registered medical practitioners ("RMPs") online for a fee of ₹99 per consultation. Services include teleconsultations, e-prescriptions, and health advice, subject to the Telemedicine Practice Guidelines, 2020

  3. 3. Consultation Fees:

    Each consultation carries a fixed fee of ₹99, payable at booking through our payment gateway. Payments are handled by Razorpay (a third-party payment processor) and conform to their security practices. All consultation fees are non-refundable under any circumstances. Once paid, the ₹99 fee cannot be reimbursed, even if a consultation is canceled, rescheduled, or a doctor is unavailable. Users must ensure they are ready to proceed before payment.

  4. 4. Modification, Suspension or Termination of Services:

    MakeFit reserves the right to modify or discontinue (temporarily or permanently) all or any part of the platform or services at any time, without prior notice. This includes changing features, pricing, or availability of services. MakeFit may also update these Terms & Conditions from time to time; continued use after any change constitutes acceptance of the updated terms. MakeFit will not be liable for any modification, suspension or discontinuation of the service.

  5. 5. User Obligations and Conduct: By using MakeFit, you agree to:

    1. provide accurate, complete, and up-to-date personal information, accurate medical history and disclose prior treatments.
    2. use the platform lawfully for its intended purpose; and
    3. not share your login credentials. You must not misuse the service (for example, spamming, harassing, or providing false information, obtaining narcotics).

    Users represent that they are not subject to any restrictions on receipt of telemedicine or medical services.

    • Minors: Users under 18 years of age may only use MakeFit under the active supervision and consent of a parent or legal guardian. A parent/guardian must register on behalf of a minor and accept these terms. MakeFit does not knowingly offer services to minors without a guardian's consent. If a minor user is discovered, MakeFit may restrict access until a guardian is involved.
    • Communications Consent: By registering or using MakeFit, you consent to receive communications (appointment reminders, results, and marketing messages) via WhatsApp, email, and SMS. Such communications may include service updates, promotions, and utility messages related to your use of MakeFit. You may opt out of marketing messages at any time (subject to applicable regulations), but make sure to maintain updated contact details for important alerts.
  6. 6. Disclaimer and Limitation of Liability:

    MakeFit functions only as a telemedicine platform connecting you with healthcare providers. MakeFit is not a provider of medical advice or treatment, and we do not warrant the accuracy, completeness or efficacy of any consultation. All medical advice is provided by doctors independent of MakeFit. MakeFit expressly disclaims any liability or responsibility for the medical advice, prescriptions, and treatment provided by doctors. You acknowledge that medical outcomes depend on many factors and can never be guaranteed by MakeFit. To the fullest extent permitted by law, MakeFit shall not be responsible for any injuries, damages or losses or death arising out of your use of MakeFit or reliance on any medical advice obtained through MakeFit. You agree to use MakeFit and its content at your own risk.

  7. 7. Payment Processing:

    We use Razorpay as our payment gateway. Razorpay collects and processes your payment details (e.g. card or bank information) in accordance with its own privacy policy. MakeFit does not store your full payment credentials. By paying through Razorpay, you agree to Razorpay's terms of use and privacy practices.

  8. 8. Governing Law and Jurisdiction:

    These Terms & Conditions are governed by the laws of India. Any disputes arising from these Terms or your use of MakeFit shall be subject to the exclusive jurisdiction of the courts in New Delhi, India

    Contact:

    LPFS MakeFit Health Private Limited PLOT NO 24, SECOND FLOOR GTB NAGAR , NEW DELHI - 110009

    Email: legal@makefit.in

  9. 9. Entire Agreement:

    These Terms, along with the Privacy Policy and any other policies posted by MakeFit, constitute the entire agreement between you and MakeFit regarding the platform.

  10. 10. Intellectual Property:

    All content (logos, text) is owned by the Company. Unauthorized use is prohibited.

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A Digital Platform For People Who Have Health Issues And Can Consult Doctors By Being At Their Comfort Place Without Any Hassle.

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